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Hospital Policies and Frequently Asked Questions

Are Appointments needed?

Please call 518-399-5213 to schedule your appointment. We believe we can better serve your needs when appointments are scheduled. Our appointment system has been developed to help us triage the various levels of care we must provide. We have routine appointments for things like vaccines. We have daily open appointments for problem matters such as checking ears, lameness, or a "must be seen" sick pet.  Major emergency situations are handled as they occur and take priority over all others. We try our best to accommodate your schedule and minimize your wait time.

Do you provide emergency services?

Burnt Hills Veterinary Hospital provides on-site emergency care for your pets 24 hours a day Monday thru Friday.  We can provide around the clock nursing care and monitoring in the event that it's needed. 

We are also available for on-site emergency care on Saturdays and Sundays from 8:00am to 5:00pm.  Doctors on call speak with you directly to establish a plan of care for your pet.

Weekend after hours are directed to 3 fully staffed, high quality emergency clinics. 
Upstate Veterinary Specialties  at 783-3198,
Capital District Veterinary Referral Hospital at 785-1094 

Northway Animal Emergency  Clinic at 761-2600.

What are your Financial Policies?

Our financial policy requires full payment at the time of service. We accept cash, checks, MasterCard, Visa, Discover and Care Credit. If an emergency or severe illness of a pet occurs and an established client is unable to pay the bill in full, special arrangements may be made with Charlene the Billing Coordinator or doctor prior to initiating treatment or surgery.

Do you offer Boarding?

We have an excellent boarding facility, which is available exclusively to our clients. Dogs are hand walked at least four times daily. We emphasize individual care to each dog, cat, ferret, bird or rabbit boarding with us. Pets must be current on applicable vaccinations and free of fleas! We also provide hospitalized boarding for those pets that require higher levels of observation and care. Our doctors will evaluate your pet's status daily.

Frequently Asked Questions by Pet Owners about The Veterinarian-Client-Patient Relationship (VCPR) http://www.avma.org/animal_health/vcpr_faq.asp

 Call us at 518-399-5213 to schedule an appointment!

THIS ---->https://burnthillsvethosp.com/about-us/services/hospital-policies.html

Office Hours

SundayClosedEmergencies Only
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
8:00am 8:00am 8:00am 8:00am 8:00am 8:00am Closed
8:00pm 8:00pm 8:00pm 8:00pm 8:00pm 5:00pm Emergencies Only

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